Frequently Asked Questions



How do I turn on/off the auto- renew?

Make sure you are logged in and then navigate to your Active Subscriptions & Rentals  from the My Account  area. From there, select Manage on the appropriate subscription. From this manage screen you should be able to turn on or off the auto-renew feature.

When will BroadwayHD iOS and Android apps be available?

We have recently released apps for both Android and iOS devices!  For Android devices, download our application from the Google Play Store HERE.  For iOS devices, download our application from the App Store HERE.

If your device is not compatible with one of our mobile applications, you can still access our library of content through your mobile browser by visiting BroadwayHD.com. However, some content cannot be viewed in a mobile web browser.

How do I update my BroadwayHD Channel on Roku?

To update your BroadwayHD channel on Roku you simply need to run a system update on your device. This can be found by navigating to System > System-Update. After the update has been performed you should have the latest version of the BroadwayHD channel. There is no need to uninstall/reinstall the channel to update it.

How do I reset my password?

Follow THIS LINK. Type in your email address and you will be emailed a new link to create a new password.

Do you have closed captioning?

Unfortunately, at this time, due to licensing restrictions, we are not able to offer closed captioning or subtitles on our material.  Sorry!  However, we are actively planning new features, and we love to hear feedback like this from people who are interested in stage to screen theatre. I encourage you to subscribe to our mailing list, follow on Twitter, and like us on Facebook; these are places where we usually announce new features as they become available.

How do I delete my account?

Contact Info@broadwayhd.com with your email address and your request and we’ll be happy to help.

Device Link is not working properly?

Please make sure you are a registered Broadway HD user with an active subscription. If you have an active subscription and still cannot successfully link your device please attempt to login to your device by manually entering your email and password. If you still cannot access content with your device please contact Info@broadwayhd.com with your email address and a brief description of your issue and we’ll be happy to help.