Frequently Asked Questions

  • How do I turn on/off the auto- renew?

    Make sure you are logged in and then navigate to your My Account  and  click on Account Management, then  Active Subscriptions & Rentals .From there, select Manage on the appropriate subscription. From this manage screen you should be able to turn on or off the auto-renew feature by unchecking the box.

  • When and where will BroadwayHD iOS and Android apps be available?

    We currently have apps for both Android and iOS devices for the USA, UK, Canada and Austraila   For Android devices, download our application from the Google Play Store HERE.  For iOS devices, download our application from the App Store HERE.

    If your device is not compatible with one of our mobile applications, you can still access our library of content through your mobile browser by visiting BroadwayHD.com. However, some content cannot be viewed in a mobile web browser.

  • How do I update my BroadwayHD Channel on Roku?

    To update your BroadwayHD channel on Roku you simply need to run a system update on your device. This can be found by navigating to System > System-Update. After the update has been performed you should have the latest version of the BroadwayHD channel. There is no need to uninstall/reinstall the channel to update it.

  • How do I reset my password?

    Follow THIS LINK. Type in your email address and you will be emailed a new link to create a new password.

  • Do you have closed captioning?

    Select shows have closed captions indicated by the closed caption logo and we will be adding more in the months to come. We encourage you to subscribe to our mailing list, follow on Twitter, and like us on Facebook; these are places where we usually announce new features as they become available.

  • How do I delete my account?

    Please Contact customer-service@broadwayhd.com with your email address and your request and we will be happy to help.

  • Apple TV or Roku Device Link question?

    The Device Link code is only necessary when connecting your subscription to the BroadwayHD App on either AppleTV or Roku. 

    You can use the Device Link code, which you will see on your tv screen when you launch BHD; or you can sign in using your username and password

  • Can I use my BroadwayHD subscription on Amazon Channels?

    BroadwayHD is available for purchase through Amazon Channels.  However, an Amazon Channels BroadwayHD subscription cannot be used to access content on non-Amazon platforms, such as our website or our apps.  Likewise, a BroadwayHD.com subscription cannot be used to access other Amazon Channels.

  • How to cast to my TV using airplay and Apple TV

    The best way to cast BroadwayHD through airplay is to tap the cast icon in the lower right-hand corner when in full-screen mode watching a video and select the Apple TV as a video destination!

  • Do I need Adobe Flash to use the website

    BroadwayHD media is delivered via Adobe Flash on desktop computers.
    Please be sure your Flash software is up to date.

    If you need assistance enabling flash for Safari, please visit Adobe's helpful documentation HERE.