Frequently Asked Questions

  • Can I use my personal subscription in my classroom?

    In short, No.  Your personal subscription is not for commercial use.   However, BroadwayHD has an exclusive partnership with Alexander Street for the academic and public library markets.  Ideal for theatre, drama, music and literature studies, this anywhere anytime collection includes recording of premium performances of plays and musicals from the Broadway and Off-Broadway theatre scene. 

    For more information please contact us at support@broadwayhd.com  Thank you.

  • 7 day free trial, when will I be billed

    You will be billed on the 7th day of the free trial of the website subscription.  The expire date in the subscription section of MY ACCOUNT may show a later date.  This later date is the latest you have access if a subscription is cancelled or a payment method declined.

     

  • When and where will BroadwayHD iOS and Android apps be available

    We currently have apps for both Android and iOS devices for many countries worldwide!  For Android devices, download our application from the Google Play Store HERE.  For iOS devices, download our application from the App Store HERE.

    If your device is not compatible with one of our mobile applications we encourage you to view on a computer through Chrome.

  • How do I change my password? I have forgot my password

    Follow THIS LINK. Type in your email address and you will be emailed a new link to create a new password.  If you can not remember your password please contact Support at  support@broadwayhd.com

  • Apple TV or Roku Device Link question?

    The device code is only needed when connecting to the AppleTV or Roku apps, and is one of two ways to connect your BroadwayHD account to your AppleTV or Roku. 

    You can also connect by signing in with your email address and password.  This is the preferred method.

    To log in with your activation code, open the BroadwayHD app on your AppleTV or Roku and select, login with Activation Code. You will then see instructions on your TV screen with the next steps.

     

  • Do you have closed captioning?

    All of our shows with the exception of the Cirque du Soleil  shows should be CC.  There may be the one exception here and there but for the most part they are available when you click play in the lower right corner. 

    We encourage you to subscribe to our mailing list, follow on Twitter, and like us on Facebook; these are places where we usually announce new features as they become available.

  • How do I manage or cancel my website originated subscription or remove auto-renewal billing

    If you are billed through iTunes, Google Play, AppleTV, Roku or PayPal you must turn off Auto-Renewal directly with them. 

    If you signed up on our website and are billed via credit card, please follow the below steps to turn off Auto-Renewal for your website subscription.

    To turn off automatic renewal, please follow the steps below:

    · When logged in click My Account at the top of the page

    · Then click Active Subscriptions under Account Management

    · Next click the Manage button next to your current subscription

    · You'll then see Turn off auto-renew which will turn off automated subscriptions

     

    Please feel free to reach out to support@broadwayhd.com if you have any further concerns.

  • Auto-Renewal not turning off, Cancel Website subscription
    If you followed the steps below to turn off your Auto-Renewal on your website billed subscription please be advised that the process to turn off the billing is a 48 hour process.  If you are billed during this time, please reach back out to support and we will escalate this to our Billing Department.
    Our payment processor  "locks" the Auto-Renewal box on the day of renewal to prevent billing errors.  If you are unable to un-check the Auto-Renewal Box, please let us know and we will escalate to Tier 2 to follow up on the process as soon as possible.  
     
    __________________________________________________________________________
    If you were billed through our website and your credit card, please follow the below steps to turn off Auto-Renewal for your subscription.
    Visit: broadwayhd.com in an internet browser
     
    To turn off automatic renewal, please follow the steps below:
    · When logged in click My Account at the top of the page
    · Then click Active Subscriptions under Account Management
    · Next click the Manage button next to your current subscription
    · You'll then see Turn off auto-renew which will turn off automated subscriptions
     
     
    If you are billed through iTunes, Google Play, AppleTV, Roku or PayPal you must turn off Auto-Renewal directly with them. 
  • How do I manage or cancel my iTunes originated subscription

    For security and privacy reasons, Apple has set up their iTunes subscriptions management and billing system so that you have full control over your in-app purchases and cancellations from within your own iTunes account. BroadwayHD does not have access to your iTunes account.   Please follow this link for further instructions.

    https://support.apple.com/en-us/HT202039

  • How to I manage or cancel my Play Store/Google/Android originated subscription

    For security and privacy reasons, Google/PlayStore has set up their subscriptions management and billing system so that you have full control over your in-app purchases and cancellations from within your own Google/PlayStore account. BroadwayHD does not have access to your iTunes account.

    1. Launch the Google Play Store app.
    2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
    3. Alternatively, tap Menu -> My Apps -> Tap the app of the subscription you’d like to cancel -> Tap the app’s details page.  
    4. Tap “Cancel” and “Yes” to confirm the cancellation.
    5. Now, the status of this Subscription has been changed from Subscribed to Canceled.

    PLEASE NOTE: uninstalling the app will not cancel your subscription.

    • On your Android phone or tablet, open the Google Play Store .
    • Check if you're signed in to the correct Google Account.
    • Tap Menu Subscriptions.
    • Select the subscription you want to cancel.
    • Tap Cancel subscription.
    • Follow the instructions.
  • How do I manage or cancel my ROKU originated subscription

    From the Web

    1. Go to my.roku.com on your computer or smartphone.
    2. If prompted, sign in to your Roku account.
    3. Click on Manage your subscriptions.
    4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
  • How do I update my BroadwayHD Channel on Roku?

    To update your BroadwayHD channel on Roku you need to run a system update on your device. This can be found by navigating to System > System-Update. After the update has been performed you should have the latest version of the BroadwayHD channel. There is no need to uninstall/reinstall the channel to update it.

  • How to cast to my TV using airplay and AppleTV / How to watch on AppleTV

    The best way to cast BroadwayHD through airplay is to tap the cast icon in the lower right-hand corner when in full-screen mode watching a video and select the Apple TV as a video destination!  Both devices must be on the same home network.

    Please note that we do have a channel on Apple TV and you do not need to airplay to watch.  Just download the channel and login with your user name and password.

  • Can I watch BroadwayHD Internationally?

    Yes, you can watch in many counties around the world.  Please sign up at broadwayhd.com and currently you need to choose PayPal as your payment method.  Our channel is also available in select countries via both iTunes and the Play Store.

  • How much does a subscription cost?

    Our monthly subscription is $8.99 USD and a annual subscription is $99.99 USD. 

  • Can I use my BroadwayHD subscription on Amazon or with a Amazon Fire Stick?

    BroadwayHD is available for purchase through Amazon's Prime Video Channels.  However, an Amazon's Prime Video Channels BroadwayHD subscription cannot be used to access content on non-Amazon platforms, such as our website or our apps.  Likewise, a BroadwayHD.com subscription cannot be used to access other Amazon Channels.

  • What shows are available in my area

    To view the shows available in your area, please launch our website and click on the Shows menu at the top of the screen.  You can scroll through the library menu.  If you see a show you can view it after signing up.

     

    Our goal at BroadwayHD is to be able to offer current and modern productions to our subscribers world wide.  Occasionally, international roll out is not allowed due to licensing legal requirements and restrictions.

     

    We are adding new shows every month and we hope you will continue to check out what we have to offer.

     

     Thank you for your interest in BroadwayHD.

  • only one stream is allowed at a time?

    If you recieve this message when trying to view a show it is only a reminder to only stream one device at a time, but is not an error message and will not prevent you from streaming.  If you are having viewing issues, please reach out to support@broadwayhd.com.

    Thank you.